Retail Returns Extend Business Challenges

Retail consumers continue to “buy and try” with online shopping – a new norm that’s here to stay. This purchasing behavior typically involves consumers buying online a selection of similar items with the intent of returning one or two – easy and convenient. However, there’s a catch – big catch – for retail operators involving … Read more »

Be Successful AND Safe!

As a business owner, you care about keeping your employees safe. You’ve jumped through hoops to reduce their exposure to COVID-19 and mitigate its spread. You may minimize employee contact with the public by pointing customers to self-service options, but that introduces a different set of challenges, especially when touchscreens are involved. Your customers want … Read more »

Good Cheer for the Approaching Returns Season

The season of giving is upon us. And, as we know from experience, the season of returning is soon to follow. But be of good cheer, because GEODIS | City Delivery and KIOSK will keep merchandise returns frictionless, safe, and profitable even in this unprecedented season for retail. This holiday it’s predicted to be the busiest in e-commerce history, showing … Read more »

Securing Your Self-Service Kiosks and Customer Experience

With more than 41 billion connected devices by 2027, security continues to top the list of business priorities. And as part of this IoT ecosystem, self-service automation like digital kiosks involves important security considerations to ensure a frictionless customer experience and protect assets. In partnership with OptConnect, KIOSK enables best in class and highly secure … Read more »

KIOSK Achieves Bill Payment Solution Approval by Intel and Becomes Affiliate Member of the Intel® Internet of Things Solutions Alliance

KIOSK’s Bill Payment Solution has been approved by Intel as an Intel® IoT Market Ready Solution, reinforcing the success of this self-service platform to enable payment automation and improve the customer experience for over 63 million consumers who need a secure, alternative payment method.1 Intel IoT Market Ready Solution The approval of our Bill Payment … Read more »

Virtualizing Healthcare

The call for virtual healthcare is getting dramatically louder. This demand is two-fold: More flexibility for patient access to care, and Improved efficiency for healthcare facilities and insurance providers to enable a better patient experience at scale. Catalysts include a variety of touchpoints in the patient experience. For instance, concerning healthcare access, the Association of … Read more »

Enhancing the Digital Dining Experience with Kiosks

According to a recent industry report, the global kiosk market will reach $30.8B by 2024, thanks mainly to the shift in QSRs toward self-service technology. And it’s no surprise – consumers have an increasing expectation for brands to create fluid and streamlined experiences across digital channels for service delivery. This demand is driving tech-savvy restaurant … Read more »

How Self-Service Solutions Can Drive QSR Gains Through Improved Customer Experience

QSR consumers have heightened digital expectations and restaurant operators struggle to keep pace. Consumers are increasingly savvy and expect a highly personalized experience, one that is consistent across channels. Each time a consumer is exposed to an improved digital experience (i.e., Amazon, Google), their expectations are reset to a new higher level. How can restaurant … Read more »