KIOSK offers flexible service plans, witha proven track record of supporting stringent Service Level Agreement (designed for "mission-critical" deployments in retail and financial services.
KIOSK Field Service contracts support single-visit resolution, meaning the Field Technician arrives with a replacement part in-hand. Parts ship the same day of the service call,* eliminating the custoemr expense and inconvenience of two visits. The two service options that have proven to be the most effective are:
Same Day Diagnostics, 24 Hour Technician Response (M-F):
A KIOSK Factory Service Representative provides same-day support and kiosk diagnostics. If needed, a KIOSK Field Technician arrives with the replacement part to complete the repair, typically within 24 hours (best overnight shipping utilized).
Same Day Diagnostics, 24 Hour Technician Reponse (7 Days PER Week):
This plan provides same-day diagnostic response from a Factory Service Representative, Monday through Sunday. If needed, A KIOSK Field Technician and parts may be scheduled on weekends. Saturday shipments are available (customer's additional expense / discretion).
Charge per hour arrangements provide access to KIOSK's service team on an "as needed basis," and does not require a contract.
*KIOSK Representatives can provide full Service Plan terms and options. For a consultation or quote, contact us.