Overview

Ticketing Solutions

KIOSK has a deep reference list of very successful ticketing clients, largely due to our proven custom and outdoor solution design expertise. Major transportation, resort, and entertainment companies have deployed our ticketing kiosk solutions to expand their automated sales and will-call footprint to increase revenues, reduce labor and facility costs, manage peak traffic flow, and provide customers with self-service convenience.

We provide development for complete kiosk ticketing system solutions:

  • Standard and custom models (indoor, outdoor, and through-wall)
  • Full feature ticketing application software development and customization of flows
  • Remote monitoring, reporting, and field service

Deployed client applications include:

Entertainment and Sports Venues

  • Cinema: AMC, Regal, Galaxy for movie ticket kiosk delivery
  • Museums: Museum of Modern Art (MOMA), Museum of Science + Industry
  • Sports: Tickets.com / Ticketmaster (Major League Baseball), Ticketreturn (Minor League Baseball)

Travel

  • Amtrak, John Wayne Airport, Carnival, Royal Caribbean, Las Vegas Monorail, SITA, Mexicana Airlines

Destination Resorts

  • Disney, Sea World, Six Flags, Universal Orlando
Benefits

Solution Benefits

KIOSK provides a full array of platforms for standard and custom self-service ticketing kiosks to support virtually any venue purchase transaction and feature set. Most commonly, ticketing platforms include:

  • Initial guided sale and purchase transaction (card and cash transactions)
  • Will call kiosk ticket delivery
  • Remote update of venue promotional content
  • Customer / document scanning authentication automation (travel platforms)

Self-service ticketing kiosks are among the most widely adopted and well-proven self-service applications. Most major venues have solidly proven the ROI and are well into advancing deployment benefits. Reported results include:

  • Will call routing of event patrons, managing peak traffic flow and crowd control safety by offering multiple will call entrances with bar code ticket scan access
  • Customer queue reduction (≥ 30%)
  • Improved customer sales and convenience.  Indoor and outdoor models provide 24 x 7 availability
  • Increased promotion participation and cross-sale revenues

Additionally, kiosks at off-site locations offer increased distribution at a much lower infrastructure cost.

Check-In

Check-In Kiosks

The common solution objectives for airport ticket kiosk / check-in platforms include added customer convenience, improved speed of service, reduced overhead for the deployers, and added security to the check-in process or transaction.

Airline ticket kiosks for check-in with Common-Use Self-Service (CUSS) allow multiple airlines and airports to share the same infrastructure, hardware, and platform resulting in impressive savings to the deployer. Customer processing throughout is dramatically increased, improving customer service, staffing costs, and congestion management during peak flow hours

Major KIOSK airline client (CUSS platform) - ROI case study shows:

  • 87% improvement in customer passenger transaction time
  • 58% savings in equipment costs for shared kiosks with multiple participating airlines, eliminating redundant equipment purchase / placements
  • 49% savings in floor space requirements (on average)

Similar benefits have been realized in other KIOSK Check-in solutions.  Patient Check-in solutions can be found in the Healthcare section of this site.

Software

Ticketing Software

Modular Application Design 

KIOSK's Application Development Team has authored applications to support complete feature sets for ticket delivery, retrieval and transaction management requirements. User flows facilitate a secure PCI compliant ticket purchase transaction with fast processing, ensuring a positive self-service customer experience.

Ticketing Application Functionality

KIOSK's ticketing applications manage hardware controls for all key components that support ticket purchase and verification transactions. The user interface (UI) flow is client-customized.

KIOSK’s developers have created ticketing software application features to support common consumer transactions, including:

  • Guided ticket selection (UI)
  • Intelligent inventory capabilities
  • Sale, ticket print, and receipt
  • Loyalty enrollment
  • Advertising and coupon presentation
  • Complete remote monitoring
  • Backend integration and UI customizations

Additional custom features are readily supported. KIOSK Software Professionals are available for consultation.