KIOSK has a deep reference list of very successful ticketing clients, largely due to our proven custom and outdoor solution design expertise. Major transportation, resort, and entertainment companies have leveraged KIOSK solutions to expand their automated sales and will-call footprint to increase revenues, reduce labor and facility costs, manage peak traffic flow, and provide customers with self-service convenience.
We provide advanced modular platform design assets, enabling clients to “cut to the chase” on total solution implementation:
Standard and custom models (indoor, outdoor, thru-wall)
Full feature ticketing application software
Remote monitoring, reporting, and field service
Deployed client applications include:
Entertainment and Sports Venues
Cinema: AMC, Regal, Galaxy
Sports: Tickets.com / Ticketmaster (Major League Baseball), Ticketreturn (Minor League Baseball)
Travel & Cruise Lines
Amtrak, Carnival, Royal Caribbean, Las Vegas Monorail, SITA, Mexicana Airlines
Self-service ticketing is among the most widely adopted and well-proven self-service applications. Most major venues have solidly proven the ROI, and are well into advancing deployment benefits. Reported results include:
Will-call routing of event patrons, managing peak traffic flow management and crowd control safety (40 – 80%)
Customer queue reduction (≥ 30%)
Improved customer sales and convenience. Indoor and outdoor models provide 24 x 7 availability
Increased promotion participation and cross-sale revenues
Additionally, kiosks at off-site locations offer increased distribution at a much lower infrastructure cost.
The common check-in solution objectives are added customer convenience, improved speed of service, reduced overhead for the deployers, and added security to the check-in process or transaction.
Airline Check-in with Common-Use Self-Service (CUSS) allow multiple airlines and airports to share the same infrastructure, hardware, and platform resulting in impressive savings to the deployer. Customer processing throughout is dramatically increased, improving customer service, staffing costs, and congestion management during peak flow hours.
Major KIOSK airline client (CUSS platform) - ROI case study shows:
87% improvement in customer passenger transaction time
58% savings in equipment costs for shared kiosks with multiple participating airlines, eliminating redundant equipment purchase / placements
49% savings in floor space requirements (on average)
Similar benefits have been realized in other KIOSK Check-in solutions. Patient Check-in solutions can be found in the Healthcare section of this site.
KIOSK's Application Development Team provides licensable code modules to support a complete base of ticket delivery, retrieval and transaction management requirements. It facilitates a simple user flow with fast processing, ensuring a positive self-service customer experience.
Base Ticket Application Functionality
KIOSK's Base Ticket application manages hardware controls for all key components to support ticket purchase and verification transactions. The user interface (UI) flow is client-customized. A licensed payment processing application can also be licensed.
The library of standardized ticketing application modules supports common consumer transactions, including:
Guided ticket selection (UI)
Intelligent inventory capabilities
Sale, ticket print, and receipt
Advertising and coupon presentation
Complete remote monitoring
Backend integration and UI customizations quoted separately
Custom features are readily supported. KIOSK Software Professionals are available for consultation.