Kiosk – Self Service Simplified
Since 1993, KIOSK has led the industry in design and manufacturing of self-service solutions. We provide highly specialized experts to surround every aspect of the project, executing personalized customer deliverables in parallel.
Project services encompass every aspect of customized solution design:
- Hardware Enclosure Design
- Software Application Design
- Flexible Volume Manufacturing
- ISO Certified Standards
- Safety Agency Certifications
- Complete Deployment Services
- Advanced Field and Managed Services
KIOSK integrates all deliverables within our corporate professional solution team, stream-lining communications tied to consistent first pass success.
With over 250,000 units successfully deployed, KIOSK has deep experience in a full complement of vertical markets, providing niche expertise in both platform creation and volume deployment support. OEM and end customer projects range from traditional applications in retail, hospitality, ticketing, and check-in to highly custom projects in airport and government services. With 25+ years entirely dedicated to the art of self-service, KIOSK has the passion, expertise, and resources to greatly simplify your path to market.
Frost & Sullivan firmly believes that KIOSK Information Systems has established itself as a dominant player in the interactive kiosks market as a direct consequence of its ability to bring innovative technology to its kiosks and its continuing efforts for global and vertical expansion.
Parent and Sister Companies
In 2016, KIOSK was acquired by Posiflex Technology, Inc., a global leader in POS solution design and manufacturing. In 2017, Posiflex also acquired Portwell, a global industry leader in embedded computing solutions. This parent – sister company relationship enables KIOSK to self-source many of the key components in our self-service solutions (e.g., all-in-one PCs, PCAP LCDs, scanners, printers, etc.).
Benefits of using Posiflex and Portwell components include:
- Price advantage and cost reduction opportunity over time
- Much longer life cycles than industry average
- Supply chain control
- Exceptional quality and reliability
Further, this family of companies affords KIOSK clients new access to mature international manufacturing and distribution capabilities for overseas project execution. The Posiflex Group has world-class facilities in the US, Taiwan, and Europe, supplemented with Sales and Distribution in 19 cities around the globe.
These strategic acquisitions have provided a singular value proposition in the industry – one that we are delighted to pass on to our prospects and customers.
We invite you to preview parent and sister companies’ complementary POS and computing product lines at their respective websites.
Custom Design? Bring It On
KIOSK is the World Leader in Custom Solution Design (well >50% of production). Our US team of Mechanical, Industrial, Robotic, and Software Engineers collectively provide the most sophisticated range of technical development skills available in the industry.
Combining these specialized disciplines, KIOSK developed a proprietary design process (ISO9001:2015 Certified) that expertly navigates all the key considerations of a custom design experience. This continually evolving tool leverages the design nuances and experience gained in thousands of prior designs, ensuring consistent first-pass prototype success. This process tool accelerates time to market and eliminates costly rework steps.
KIOSK designs from the inside-out, eliminating “one-size-fits-all” limitations. Ongoing technology investments in CAD design tools and in-house prototype manufacturing equipment enable our Engineers to anticipate and lead all key elements of custom design (aesthetics, manufacturability, field reliability, serviceability, and cost). Learn much more about custom kiosks.
KIOSK is committed to providing excellent design on all models to ensure accessibility for every user.
Meeting ADA Standards
ADA Compliance is a universal design consideration for KIOSK Information Systems. All models have been designed to comply with the most recently implemented American (ADA) and European Disability Access guidelines. These guidelines are used to ensure accommodation of all self-service customers.
Certain models may require keyboard access or an ADA presentation option button on the user interface (simply lowers the transaction buttons).
A KIOSK summary document of ADA design considerations is available here. It contains overall design guidelines / considerations, as well as those for each KIOSK Standard Model: ADA Standards for Accessible Design Document.
Official ADA.gov regulations document download: 2010 ADA Standards for Accessible Design.
KIOSK’s expert Sales Representatives would be happy to answer any ADA clarifying questions during standard model selection, or custom solution design phases.
Quality and Environmental Responsibility
By definition, 24/7 uptime is the quality standard for kiosks. We recognize that quality in the field directly ties to tight QA process control in our facilities. KIOSK holds ISO 9001:2015 Certification on all customer-facing processes, bringing objective evidence of the highest measures of process and quality control.
Key ISO Certified Disciplines
Design Engineering – 70+ design check points are considered to build quality control into the kiosk design itself. Key design quality factors are methodically anticipated, rather than corrected in the field.
Manufacturing – before shipping, each kiosk passes dual quality checks (50 – 70 point mechanical / electrical). All production is under one roof, ensuring total process control.
Field Support – all manufacturing and component records are bar-coded / serialized in the factory, providing accurate / on-demand field service records.
Further, KIOSK’s facilities are ISO14000:2015 Certified, ensuring environmentally responsible manufacturing. Download KIOSK’s Environmental Policy.
Safety Agency Certifications
KIOSK provides turnkey management of CE, UL, FCC, and other safety agency testing and certification procedures, enabling parallel progress to be made on certification submittals during the design and prototyping stages. KIOSK’s has a very seasoned Principal Compliance Engineer on-staff who worked for UL for 29+ years (direct experience working with KIOSK before joining our staff). This staff expertise and insight on safety agency certification requirements enables our team to factor optimized safety into each unit as it is designed and released.
Speed to Market
On Time and On Budget
By utilizing proven modular design disciplines in both software and hardware, KIOSK can substantially shrink solution development efforts and timelines. A modular approach enables clients to leverage the experience gained from thousands of prior deployments (enclosure design and software code elements), rather than adding time and money “re-inventing the wheel.”
KIOSK teams nurture initial designs through small volume proto / pilot phases required in most new projects. When the time comes, flexible “burst manufacturing” capability enables execution of steep production ramp volumes (up to hundreds / day) for nationwide staging and deployment.
Complete project services from full manufacturing to application development ensure all tracks of your project are expertly managed in parallel; saving time, money, and hassle.