KIOSK has created modular, flexible service plans, proven to support the most demanding Service Level Agreements in the industry.
The vast majority of incoming problems can be resolved in real time, utilizing remote management tools or phone diagnostics. Customers can also provide the serial number from the unit exterior for immediate / automated records of every component, warranty record, and service terms tied to the enclosure. One of two resolutions will occur on a support contract call:
- KIOSK-managed remote error message / diagnostic / resolution
- Customer call-in diagnostic / resolution – KIOSK Representatives diagnose incoming issues; ship stocked spare replacement parts, and dispatch a field technician to site (overnight, when contracted).
KIOSK Customer Service Experts (hardware and software) are available from 6:00 am to 6:00 pm, Monday through Friday, MST. We can readily provide 24-7 support quotes for mission-critical applications.