Enhance the Guest Experience with Self-Service Technology
When arriving at a hotel, the check-in process is essential to a guest’s first impression and can set the tone for their overall experience. Modern and intuitive hotel check in kiosks automate guests’ self check-in and check-out process, reducing lines at the reception desk. Hotel check-in kiosks provide guests with a contactless self-service option, while reducing critical staffing gaps for hotel operators.
Alleviate staffing challenges while providing excellent guest experiences
The US is suffering from a substantial labor shortage, and the hotel industry has been hit particularly hard. According to the American Hotel & Lodging Association, over 80% of hotels experience staffing shortages.
By implementing self check-in, hotels can provide necessary guest services regardless of staffing challenges. Even at a fully staffed hotel, guests may experience frustratingly long wait times at peak check-in and check-out hours. Kiosks give guests the option for quick and contactless hotel check-in and reduce wait times for guests who prefer to check in with a hotel-desk agent.
In addition to self check in, hotel kiosks can offer concierge services such as special event registration and ticketing.
Let’s talk about self-service check-in at your hotel.
Benefits of Hotel Check-In Kiosks
The Guest Services hotel kiosk can fully integrate with a property’s PMS system enabling hotel operators to easily enhance their omnichannel guest experience with on-premise self-service capability. As part of this integration, automated identity verification, payment acceptance, and loyalty program lookup are among the available features that operators can provide for optimal front desk amenities paired with greater operational efficiency.
Self-service has become an integral mainstay in travel and hospitality services. Hotel check-in kiosk systems are a natural extension in this overall trend, providing the means for guests to drive their own best experience.
- An Intuitive, easy-to-use automated interface walks the guest through the check-in / check out process
- Supports loyalty programs through PMS
- Guest can choose preferred language for easy instruction
- Identification authentication and verification through AI and Passport/ID scanner for added security
- Accepts credit card payments, including modern payment methods with integrated payment terminal
- Guest receives room number and encoded key card
- Seamlessly checks guest out, providing the guest with a detailed bill through print, email or SMS
Solutions for any industry
No matter the market, Kiosk applications enables digital transformation through automation platforms that are easy to use, adaptable and supported by end-to-end Managed Services using IoT real-time monitoring. Whether you need a solution for self check-in, automated returns, video conferencing or ticketing, KIOSK has a solution that transforms the customer experience.