Self-Storage Kiosk Overview
Automated self-storage systems are rapidly changing as historical patents in this category have expired, and savvy operators are steering away from third-party monthly operator fees. High-volume operators are increasingly turning to KIOSK Information Systems to leverage modernized payment and rental hardware paired with tailored software that is unique to the Operator’s property inventory and rental / payment customer journey. Taking out the “platform middleman” improves the customer experience while directly contributing to ongoing profitability. Incorporating a self storage kiosk into your business will not only enhance the customer experience but also provide operational efficiencies and help to solve staffing shortage problems.
Self Storage Applications
Standard KIOSK Platforms and Modular Software Code
The US has a 90% share of self-storage inventory, with over 30,000 Operators spanning 55,000 self-storage facilities nationwide. With the market projected to reach north of $115 billion by 2025, Operators will increasingly turn to automated self-storage kiosks to resolve facility staffing shortages and centralize on-demand support services. Additionally, renters often need to access their storage units outside of business hours, meaning that a kiosk for self-storage can serve as a value add to your business. KIOSK has a full suite of hardware, software, dispensing, and video support solutions to provide an outstanding customer experience anytime it’s convenient for new and returning facility renters. KIOSK offers clients full Field Support Services, active remote monitoring and resolves incoming IoT alerts to ensure kiosks in the field are online and fully functioning.
KIOSK Storage Solution Services Available
- Rental and payment hardware
- In-house software developers who can tailor modular code assets to an operator’s specific flow
- Complete field services KIOSK-led remote monitoring and IoT alert resolution
KIOSK has extensive experience in the self-storage industry, with proven nationwide deployment success. Our Solution Consultants can guide you on which kiosk platform elements best suit your facilities’ transaction needs while remaining ADA compliant. Options include:
- Indoor or outdoor platforms
- Freestanding or wall-mounted
- Lock dispensing
Virtual Video Support Supports Multiple Properties Efficiently
Self-storage rentals can come at all hours of the day or night, and with that comes potential customer questions. While a well-crafted user interface stands on its own to conduct a rental or payment transaction, there may still be questions from customers. Providing an on-demand customer service call center is an efficient way to handle fringe case questions and support in a highly efficient manner. This added touch ensures each customer has all the resource they need to get under contract, rent paid, unloaded, and on their way. That added convenience and service touch is a good industry differentiator.
Benefits of On-Demand Video Support for Storage Operators
- Provide mainstream and off-hours services to complete new rental transactions
- Centralize coverage for multiple facilities for best service at lowest overhead
- Provide personalized service without the need for staffing
2020 established two notable trends in the self-storage industry. The pandemic accelerated interest in virtual services in order to eliminate personal contact concerns. Additionally, there is an increased desire to supplement self-service with the opportunity to speak to a live agent, ensuring that the customer experience remains personalized. When it comes to self-storage, customer purchase decisions are largely based on location and price but adding video support services is a competitive differentiation. The total square footage of storage space facilities has grown 15% over the past five years and now exceeds 1.4 billion square feet, making it more important than ever to focus on differentiating services such as on-demand video support.
