Restaurant Kiosks
Drive Quick Service Restaurant (QSR) gains and improve customer satisfaction with self-service kiosk solutions.
Restaurant Kiosks to Drive Efficiency and Profitability
Restaurant self-service kiosks reduce the repetitive order-taking process for restaurant staff and consistently suggest add-on items that boost the average transaction value. With self-ordering kiosks in place, employees can focus on providing an excellent customer experience in other aspects of the restaurant.
QSR kiosks reduce wait times for ordering at counter-service restaurants, so guests can spend more of their visit relaxing and less time in line. When using a self-service kiosk, restaurant guests can fully control and customize their meals, reducing human error and food waste. A food ordering kiosk can assist with labor challenges, allowing customers to place an order at their own pace, whether that’s a burger and fries at their favorite fast-food restaurant or a party tray at the deli counter of their local supermarket.
Attributes of Order Entry Kiosks
Value Drivers
Order entry kiosks allow employees to spend their time delivering more personalized service, further enhancing the customer experience, and improving worker morale by minimizing repetitive order processes. Some restaurant chains report sales uplifts of 20% or more after deploying order entry kiosks.
Order entry kiosks have been shown to:
- Increase order value through consistent presentation of sales, promotions, and upsell prompts
- Reduce labor and transaction costs through better allocation of staff resources
- Improve order accuracy by putting the ordering process in the hands of the customer
Product Features
Put the ordering process at your customers’ fingertips with a restaurant self-ordering system. Customers can control their order preferences, while QSR kiosks maintain seamless order delivery to the back of the house. Self-order kiosks, built with top-of-the-line hardware components, have a modest footprint for easy integration into your existing floor plan. KIOSK software partners in this vertical market have market-ready software applications specifically designed for food and beverage ordering. Combining licensed software with user-friendly kiosks simplifies ordering automation.
Self-order restaurant kiosk features include:
- Fully customizable interface to match your brand and menu with unlimited flexibility
- PC-based solution offering top-of-the-line components and high-end fabricated enclosures
- Managed services, remote monitoring, and rapid field support
- Leverage existing POS software to deliver orders to the kitchen seamlessly
Other automation solutions for the hospitality industry include hotel self-check-in kiosks.
Comprehensive Benefits of Restaurant Kiosks
Enhanced Guest Engagement
A restaurant self-service kiosk not only simplifies the ordering process but also actively enhances guest engagement by offering features like touch-screen customization, upsell prompts and personalized meal suggestions. Additionally, a restaurant kiosk system can integrate with loyalty programs, enabling guests to earn points with each order, which further enriches the guest experience.
Data-Driven Insights
Kiosks provide actionable data that give insights into customer preferences and trends. For example, a self-service kiosk for restaurants can reveal peak ordering times, popular meal combinations, and frequently customized items. By analyzing this data, you can fine-tune your offerings, streamline kitchen operations and tailor promotions, ultimately enhancing loyalty.
Flexible Service Options
Whether during peak hours, off-hours or special events, a restaurant kiosk allows customers to serve themselves, effectively managing increased volume. Implementing self service kiosks for restaurants can significantly reduce wait times, enabling staff to focus on delivering personalized service in other areas of the restaurant.
Tailored Customer Experiences
With self-order kiosks, restaurants can create a distinct branded experience. These systems feature customizable interfaces that reflect your restaurant’s theme, seasonal promotions, or specific events. Moreover, these kiosks can provide personalized recommendations based on previous orders, enhancing the connection with guests and improving satisfaction.
Extended Service Hours
Restaurant self-ordering kiosks facilitate operations beyond standard business hours, which is particularly beneficial for locations in high-traffic areas or near transportation hubs where customers seek convenience. By maintaining kiosk availability after hours, businesses can attract a new customer base while minimizing additional labor costs.
Reach out to KIOSK’s Team to get started on your self-service solution.
Solutions for any industry
No matter the market, Kiosk applications enables digital transformation through automation platforms that are easy to use, adaptable and supported by end-to-end Managed Services using IoT real-time monitoring. Whether you need a solution for self check-in, automated returns, video conferencing or ticketing, KIOSK has a solution that transforms the customer experience.
