Interview with a Retail Expert: Heather Craig

  Heather Craig, Retail Brand and Customer Experience Expert, shares her personal insights on retail, the Coronavirus pandemic and the impact of a positive returns experience on a customer’s Lifetime Value to a brand.         What are the main obstacles you’ve encountered with the current situation (Coronavirus Pandemic) as it relates to … Read more »

Instore returns technology will be instrumental to deal with stockpiled returns

Unsurprisingly, the COVID-19 pandemic pushed shopping online to unprecedented levels. The challenge for omni-channel retailers is that as their stores now re-open, they’re opening the floodgates to a returns deluge. eCommerce spiked during COVID The impacts of the pandemic were not evenly shared, with major grocers and mass-market retailers benefiting far more than merchandise categories … Read more »