Good Cheer for the Approaching Returns Season

The season of giving is upon us. And, as we know from experience, the season of returning is soon to follow. But be of good cheer, because GEODIS | City Delivery and KIOSK will keep merchandise returns frictionless, safe, and profitable even in this unprecedented season for retail. This holiday it’s predicted to be the busiest in e-commerce history, showing … Read more »

Interview with a Retail Expert: Heather Craig

  Heather Craig, Retail Brand and Customer Experience Expert, shares her personal insights on retail, the Coronavirus pandemic and the impact of a positive returns experience on a customer’s Lifetime Value to a brand.         What are the main obstacles you’ve encountered with the current situation (Coronavirus Pandemic) as it relates to … Read more »

Instore returns technology will be instrumental to deal with stockpiled returns

Unsurprisingly, the COVID-19 pandemic pushed shopping online to unprecedented levels. The challenge for omni-channel retailers is that as their stores now re-open, they’re opening the floodgates to a returns deluge. eCommerce spiked during COVID The impacts of the pandemic were not evenly shared, with major grocers and mass-market retailers benefiting far more than merchandise categories … Read more »