Clearwave Client Deployment Results Case Study

Revolutionizing the Healthcare and the Patient Experience

The Clearwave patient kiosk is a self-service solution created to promote process efficiencies and profitability improvements surrounding patient check-in and insurance verification. Further, it facilitates the sharing of patient data within healthcare networks for efficient and secure records information exchange. The Clearwave solution is deployed in 28 states with specialty health providers, major clinics and hospitals. There are now more than 250 units in the field, each equipped with:

A Touchscreen to present an intuitive user interface
Built in Optical Character Recognition (OCR) technology
Insurance card scanning capabilities that automatically verify insurance when a patient checks in at a kiosk
Credit Card reader allows patients to pay copays and outstanding balances

The Clearwave solution meets all interoperability standards and integrates with back-end hospital information systems and practice management systems. Critical patient registration data is presented, including arrival time, demographic details, recap of benefits and payment status, allowing staff to quickly process patients and admit them to receive care.

Clearwave’s solution is unique in that it is able to be leveraged across multiple healthcare organizations. It provides a secure Patient Information Exchange, which delivers a seamless exchange of data across internal I external systems, or healthcare organizations. The benefits gained in automation from one institution can be shared / multiplied across another. Hospital networks can share patient records with outside laboratories or imaging institutions to improve the continuity of care as patients often see multiple providers. This key feature facilitates the optimal experience for the patient and physician, while substantially boosting the solution ROI for the healthcare organization.

Challenge

Clearwave aimed to create a self-service solution for healthcare organizations with objectives linked to:

Improved patient information sharing
Enhanced patient information accuracy
Patient experience standardization across multiple sub-providers
Payment collections to benefit practices / hospitals cash position

Solution

Clearwave deployed more than 250 units in 28 states with specialty health providers, major clinics and hospitals. Each deployment includes the kiosk(s) for independent patient check-in and transaction delivery. It also includes a portal for real-time staff monitoring of check-in transaction activity, including insurance coverage, address validation and payment information related to each patient experience.