KIOSK Information Systems
it services department

Managed Services / IT

Full range of monitoring, security, and reporting services.

Managed Services / IT Overview

As part of a comprehensive Service Plan, KIOSK includes several sophisticated Managed Service deliverables. To lay the foundations for success, each service bundle includes:

  • Amazon Web Services
  • Proactive Remote Monitoring and Alert Management
  • KIOSK’s Enhanced Security Suite (powered by McAfee)
  • System Preparation, Updates, Backup, and Recovery Reporting
  • Three or Five-Year Advanced Exchange Warranty with Field Services

amazon web services logo

Amazon Web Services

KIOSK’s IT Professionals are frequently contracted as an extension of our client’s IT departments to provide expert set-up of a secure and optimized kiosk server environment. KIOSK utilizes Amazon Web Services (AWS) as the hosting provider, ensuring the network leverages best practices for both security and availability standards. Specifically, KIOSK (AWS) hosting services provide:

  • 99.95% Up-time Service Level Agreement (SLA)
  • Fully compliant Security Assurance Programs (left)
  • Reliable elastic fail-over performance
  • Complete disaster recovery capability (web services environment)
  • Appropriate load-balancing provisions

KIOSK works closely with our client’s IT Department to facilitate client-specific PCI security guidelines. This relieves in-house IT expenses tied to equipment and resources required to stand up secure hosting of a self-service network.

quote graphic of kiosk and intel security

KIOSK Security Management

McAfee (formerly Intel Security) and KIOSK have created The Enhanced Security Suite, providing a self-service bundle of embedded security technologies designed to facilitate PCI DSS 3.2 compliance on a kiosk platform.

  • Prevents unauthorized access by applications and code, making devices malware and tamper-resistant.
  • Ensures only authorized software is permitted to
    execute (dynamic whitelisting).
  • Complies with security standards, such as PCI-DSS, HIPAA, and other key industry mandates.
  • Controls support costs, patching updates, system downtime, and ease of management over device lifecycle.
  • Minimizes performance impact with a low-overhead solution (marginal use of CPU resources).

Along with expert configuration of security software, KIOSK IT Professionals can provide ownership of key PCI Responsibility Matrix items, PCI compliance audit reporting support, and penetration test assistance. Please download solution briefs for specifics or contact KIOSK for a Service Plan Quote.

KIOSK Solution Services Brochure

A man works in front of five computer monitors

KIOSK Monitoring Services – Eyes on Glass

Managed Services can include contracting KIOSK to be the owner of your Remote Monitoring and resolution activities. This strategic path puts KIOSK’s Technical Support Team in charge of alerts and real-time resolution. The benefits of this service are three-fold:

 

  • Reduces down-time and field service expense by sending alerts directly to KIOSK hardware, software, and Managed Service experts. This facilitates real-time resolution of error states, often before they are noticed by clients and customers.
  • Provides detailed error status (connectivity, application performance, and component status), enabling KIOSK technicians to “cut to the chase” on physical resolution. Meaning – immediate trouble-shooting is implemented with the deployment site, and parts / technician shipments are put in motion when needed (and contracted).
  • Leverages the cost efficiency of on-demand KIOSK experts, vs. introducing overhead expenses tied to internal training, management, and reporting.

KIOSK Solution Services Brochure

technician working on cords in a server

KIOSK Operating System (OS) Management

As part of a complete-solution Managed Services plan, KIOSK IT Professionals can be contracted to create a custom OS for both the production PC and Server. Because PCs don’t ship from the factory with an optimized OS, clients often contract KIOSK to configure the master production image.

This service consists of knowledgeable and trained IT Specialists who work with clients to implement:

  • Removal of unwanted features or applications on the factory OS to maximize security and storage
  • Loading of master application files
  • Loading of security and database files, as defined by client’s security policies
  • Full QA testing of OS prior to production authorization
  • Server storage for controlled replication

This service ensures each kiosk is secured and tested for “plug-and-play” functionality before shipping from the factory.

IT tech using a kiosk

KIOSK Image Management

Most clients who contract master OS Build Services simultaneously elect to have KIOSK manage subsequent image loading and management. This ensures that every kiosk exits our factory with the correct master image. Factory control is far simpler and more cost-effective than self-driven field updates.

This service consists of knowledgeable and trained IT Specialists who work with clients to implement:

  • Update of golden master image
  • Removal / archival of older revision images, protecting them from production environment
  • Re-capturing image into pristine production state
  • Testing / QA for intended operation state verification
  • Re-deploying master images

KIOSK universally recommends this as a factory service for maximized quality, process control, and risk management (our responsibility and solution liability to fully own it).

Support Downloads

KIOSK Solution Services Brochure

Remote Management Brochure

Enhanced Security Suite Solution Brief

Let’s make your life easy with a complete service package.

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