[INFOGRAPHIC] Enabling Touchless Technology for Retail Self-Service

Consumer preference of touchless technologies is on the rise – especially in retail. According to a recent Ernst & Young study about consumer priorities that will persist beyond the pandemic, the highest is health in relation to purchasing preferences and mindset(1). Consequently, businesses need options to both reassure consumer confidence as well as increase throughput, using transaction options tailored to resolve surface interaction concerns.

94% of consumers responded “stores that are doing a good job in health and safety compliance will earn my business”(2)

Access this infographic to explore:

  • Consumer demand for touchless options related to self-service transactional activities, i.e., in-store purchases
  • Customer journey using touchless technology via a self-service kiosk
  • Consumer and operator benefits including ease of use and deployment, low cost and automation efficiency

Consumers Limited by Touch

Sources:

(1) Ernst & Young, Future Consumer Index Edition 3: Getting US Consumers Beyond the Pandemic, 2020

(2) Ipsos, Consumer Health & Safety Index, 2020

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