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Hospitality Kiosks Overview
With labor shortages becoming more common, the need to automate processes in the hospitality industry with self check-in is becoming a crucial component to the continuity of operations. KIOSK has helped restaurants and hotels fulfill this need for automation while enhancing the customer experience with hotel check-in kiosks and order entry kiosks. Hotels with self check-in and restaurants that offer order entry kiosks improve guest experience by reducing wait times and allowing staff to focus on guest experience.
Technology to Automate Guest Services
The US is suffering from a substantial labor shortage, and the hotel industry has been hit particularly hard. The Bureau of Labor Statistics states that this sector has about 300,000 fewer workers than pre-pandemic.
By implementing self check-in, hotels can provide necessary guest services regardless of staffing challenges. Even at a fully staffed hotel, guests may experience frustratingly long wait times at peak check-in and check-out hours. Kiosks give guests the option for quick and contactless hotel check-in and reduce wait times for guests who prefer to check in with a hotel-desk agent.
In addition to self check in, hotel kiosks can offer concierge services such as special event registration and ticketing.
The hotel check-in kiosk system offers a fully customizable user interface. Background, logos, and colors can be customized to match the hotel’s requirements for branding and experience.
Self-Service Technologies to Enhance the Hotel Guest Experience
When arriving at a hotel, the check-in process is essential to a guest’s first impression and can set the tone for their overall experience. KIOSK Information Systems, in partnership with a leading hospitality industry software partner, is introducing a modern and intuitive hotel check in kiosk to automate guests’ self check-in and check-out process. It provides guests with a streamlined self-service option, while reducing critical staffing gaps for hotel operators.
The Guest Services hotel kiosk can fully integrate with a property’s PMS system enabling hotel operators to easily enhance their omnichannel guest experience with on-premise self-service capability. As part of this integration, automated identity verification, payment acceptance, and loyalty program lookup are among the available features that operators can provide for optimal front desk amenities paired with greater operational efficiency.
As each traveler has navigated their trip to the hotel, they have likely interacted with multiple self-service platforms along the way (ATM, airline check-in, restaurant ordering, car rental, etc.), so hotels with self check in are easily adopted by guests.
Self-service has become an integral mainstay in travel and hospitality services. Hotel check-in kiosk systems are a natural extension in this overall trend, providing the means for guests to drive their own best experience.
How Do Guests Use a Kiosk Check-in System?
- An Intuitive, easy-to-use automated interface that walks the guest through the check-in / check out process
- Supports loyalty programs through PMS
- Guest can choose preferred language for easy instruction
- Identification authentication and verification through AI and Passport/ID scanner for added security
- Accept Credit Card payments, including modern payment methods with integrated payment terminal
- Guest receives room number and encoded key card
- Seamlessly checks guest out, providing the guest with a detailed bill through print, email or SMS
Restaurant Kiosk Solutions to Drive Efficiency and Profitability
Government data and business-owner polls suggest that the restaurant industry is being hardest hit by the labor shortage. In a recent poll by Alignable of small and medium-sized business owners, 85% of restaurant owners said it was “very difficult” to find staff. Only 3% said they weren’t struggling to hire (Business Insider).
Leveraging technology to automate self-ordering is a mainstream solution to maintaining optimized guest service levels.
Restaurant self-service kiosks reduce the repetitive order taking process for restaurant staff and consistently suggest add-on items that boost average transaction. With self-ordering kiosks in place, employees are able to focus on providing an excellent customer experience in other aspects of the restaurant. QSR kiosks reduce wait times to order at counter service restaurants, so guests can spend more of their visit relaxing and less time in line.
When using a self-service kiosk, restaurant guests can fully control and customize their meal, reducing entry errors and food waste. Some restaurant chains have reported sales uplifts of 20% or more after implementing order entry kiosks.