New Self-Service Technology for the Self-Storage Industry

Open storage unit with packaged items inside

Self-service technology has revolutionized various industries, and the self-storage industry is no exception. Self-service technology allows customers to access storage units and complete transactions without the need for staff interaction. This not only improves customer experience but also saves time and resources for self-storage companies. While self-storage kiosks aren’t new, technologies like self-checkout, video conferencing, and outdoor hardware are making it possible for self-storage sites to become completely unattended and operate 24 hours a day, seven days a week.

Self-Checkout Kiosks

Self-checkout kiosks are becoming increasingly popular in many industries. Once only seen in grocery stores, self-checkout is now available everywhere from big-box retail stores to quick service restaurants and self-storage facilities. Self-checkout kiosks allow customers to rent a storage unit, make payments, and even purchase moving supplies like locks, boxes, and tape without the need for staff interaction. Self-checkout kiosks are easy to use and provide customers with a quick and efficient way to complete transactions.

Self-checkout kiosks offer several benefits for self-storage companies. They reduce the need for staff, which can save the company money on labor costs. They can improve customer experience by providing a quick and easy way to complete transactions. Customers can simply walk up to the kiosk, select the storage unit they want, and complete the rental process within minutes. Finally, self-checkout kiosks can help self-storage companies to increase revenue by offering customers additional products and services.

Self-checkout kiosks are also convenient for customers. Anyone who has moved knows the process can be unpredictable – implementing self-checkout kiosks makes self-storage a truly 24/7 operation. This means that customers can rent a storage unit, make payments, or purchase supplies anytime of the day or night.

Virtual Customer Support

Another self-service technology that is transforming the self-storage industry is virtual customer support. Despite the popularity of self-checkout, it’s impractical to completely eliminate on-site customer service representatives. Customers may have questions that need to be addressed in real-time, and many customers simply prefer face-to-face interactions. A video conferencing application gives customers the option to talk to a real person, without needing staff on site.

Virtual customer support provides several benefits for self-storage companies. It allows staff members to interact with customers remotely, which can save the company time and resources. Instead of having staff on site at all times, employees can interact with customers from a central location. This can be especially useful for self-storage companies with multiple locations.

Virtual customer support can help self-storage companies to provide better customer service. By interacting with customers remotely, staff members can provide personalized service and address any questions or concerns that customers may have. This can lead to higher customer satisfaction and loyalty.

Outdoor Kiosks

Outdoor kiosks are a vital component of self-service technology in the self-storage industry. Since self-storage facilities are often located in outdoor environments, it is essential to have kiosk hardware that is durable and weather-resistant. Outdoor kiosks are designed to withstand extreme temperatures, humidity, and other weather conditions, ensuring that they function reliably in all conditions.

Outdoor kiosks are built to withstand vandalism and theft, with reinforced materials and tamper-proof components. This ensures that the kiosks remain secure and functional, even in unsupervised environments. By investing in high-quality outdoor kiosks, self-storage companies can ensure that their self-service technology is reliable and efficient, providing customers with the best possible experience.

KIOSK can provide hardware for outdoor placements where the kiosk is fully exposed to the elements and semi-outdoor placements where the kiosk is covered, but not in a temperature-controlled environment.


Self-service technology is transforming the self-storage industry, providing customers with added convenience and improving the efficiency of self-storage companies. Self-checkout kiosks and virtual customer support are just two examples of self-service technologies that are changing the way that self-storage companies do business. By embracing these technologies, self-storage companies can improve customer experience, reduce costs, and increase revenue.

Self-storage companies that are considering implementing self-service technology should carefully consider their options and choose the technology that best meets their needs. They should also ensure that the technology is easy to use and provides a seamless customer experience. With the right self-service technology in place, self-storage companies can improve their operations and provide better service to their customers.

Contact KIOSK to get started on your self-service solution today.

Contact Us