Louisville, CO and Dallas, TX — Long lines. Labor shortages. Rising guest expectations. Today’s hotels are under increasing pressure to deliver faster, more convenient experiences while operating with leaner teams.
To address these challenges, HotelKey and KIOSK Information Systems (KIOSK) are partnering to bring an integrated self-service solution to the hospitality industry, combining HotelKey’s cloud-native GuestKey platform with KIOSK’s enterprise-grade self-service technology and managed services to create a seamless, end-to-end guest journey.
The combined solution enables guests to:
• Complete digital registration and check-in
• Verify identity and process secure payments
• Receive room assignments and key issuance
• Access AI-powered assistance and guest services
• Enjoy a frictionless, self-service arrival experience
For hotel operators, the solution delivers:
• Reduced front desk congestion and labor demands
• Faster guest throughput and improved satisfaction
• Standardized workflows across single and multi-property portfolios
• Enterprise scalability with deployment, monitoring, and support from one trusted partner
• A turnkey software, hardware, and services ecosystem designed for long-term success
HotelKey currently serves more than 25,000 contracted hotels, supports over 2 million rooms globally, and has deployments spanning more than 40 countries. Combined with KIOSK’s 32+ years of self-service expertise and more than 300,000 deployments worldwide, the partnership creates a powerful platform capable of supporting hospitality organizations at virtually any scale.
Mukund Miohan, SVP of Client Solutions said, “by integrating GuestKey’s digital engagement capabilities with KIOSK’s self-service infrastructure, we’re enabling hotels to modernize operations while delivering exceptional experiences from arrival to departure.”
“KIOSK has always believed that self-service should be simple, scalable, and fully supported,” said Jeremy DuPont, VP of Product and Marketing. “Together with HotelKey, we’re delivering more than a kiosk, we’re providing a complete hospitality ecosystem that combines software, hardware, deployment, and managed services into one seamless solution.”
The partnership is designed to support independent hotels, management groups, and enterprise hospitality brands seeking to modernize operations and create differentiated guest experiences through intelligent self-service technologies.
See the Solution in Action
Experience the HotelKey and KIOSK self-service guest journey:
Watch the HotelKey Smart Kiosk Guest Management Video
About HotelKey
The HotelKey suite of products is a cutting-edge, cloud-based property management platform built on proven industry innovations. These advancements enable HotelKey to deliver a true plug-and-play solution that enhances revenue growth, streamlines operations, and simplifies guest interactions, empowering hotels and enterprise groups to succeed at scale.
Today, HotelKey supports more than 25,000 contracted hotels, with over 15,000 live on its Hospitality Management Platform. HotelKey’s customer base includes 10 enterprise hotel chains and more than 800 independent properties worldwide..
About KIOSK Information Systems
KIOSK Information Systems is a global leader in self-service technology, providing end-to-end design, engineering, manufacturing, software integration, deployment, and managed services for enterprise organizations worldwide. With more than 32 years of experience and over 300,000 deployments, KIOSK helps organizations deliver secure, scalable, and seamless self-service experiences.
