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Healthcare Kiosks Overview
As the healthcare industry seeks to create efficiency and decrease the need for face-to-face interaction, the demand for self-check-in and virtual video support have increased. Automated patient check-in kiosks increase convenience and streamline administrative processes. Telehealth kiosk solutions enable healthcare facilities and insurance providers to provide patients with instant access to expert help related to their health and medical billing questions. KIOSK has proven and deployed solutions with major healthcare and insurance providers paired with complete deployment and managed services.
Additionally, one survey showed that over half of patients using a health kiosk found the process preferable to filling out paper forms. A healthcare kiosk solution will help maintain social distancing while still providing a seamless experience for patient. Because information no longer needs to be manually transferred from paper forms, administrative costs are reduced and errors are minimized.
Self Check-In Solution for Record Data, Signatures, Payments, and More
Automating patient check-in allows private and government medical facilities to streamline patient processing and improve financial performance, while providing a fast and secure patient service. Adding a kiosk for a hospital to your facility’s operational plan can help augment staffing issues during times when hospitals experience a surge in patient visits. Other benefits of a patient check-in kiosk include:
- Improved patient information sharing among healthcare organizations
- Real-time patient authentication at check-in to drive down claim rejections, collection expenses and bad-debt write offs
- Improved accuracy of insurance information
- Point-of-service co-payment and fee collection capabilities to improve cash flow
- Ability to identify and screen uninsured patients to suggest financial assistance options
- Open communication channels among providers to facilitate patient referral process
- Tracking and reporting to ensure accurate registration records
Clients that have deployed a patient check-in kiosk have seen over 30+% increases in insurance data accuracy. In addition, claim refusals have dropped significantly, enabling flat or re-allocated headcount in the deployers’ collections staffing.
By collecting co-payments and applicable fees prior to providing services, medical facilities reduce receivables, collection costs, and bad debt write-off (typically 2% to 8% of revenue).
The average reported bottom line savings from combined improvements in collections and reduced insurance rejections (varies depending on size of the organization) range from $2.5M – $3M.
Healthcare check-in solutions from KIOSK can be customized with components to meet the needs of your organization, including touchscreen size, privacy filter preferences, credit card reader, thermal receipt printer, web camera, speakers and even biometric identity components like a palm vein scanner.
Virtual Face-to-Face Interaction with Healthcare & Insurance Providers
Telehealth kiosk solutions improve the customer experience by enabling interaction with a specialist or expert that can serve multiple sites at once. As staffing shortages in the healthcare industry become an increasing issue, telehealth kiosks can help by still providing patient access to specialized care. For patients who do not have access to the internet or a computer but still prefer to meet virtually to maintain social distancing, telehealth kiosks can help to bridge the digital divide.
Additionally, the Association of Medical Colleges predicts a significant physicians shortage (approx. 122,000 physicians) by 2023. Of that 122,000, between 21,100 and 52,000 will be primary care physicians, further driving the need for virtual health care solutions to provide convenience and efficient access to care.
Healthcare specialists are often needed after a visit to a primary care doctor to help diagnose and treat more complex problems. These specialists are typically not located in the same building as a primary care doctor and often times involve an inconvenient drive for the patient. Telehealth kiosks give patients the opportunity to meet with a specialist virtually under the same roof as their primary care doctor, which is usually located within close proximity to their home or workplace.
Telehealth kiosks can also deliver on-demand healthcare to locations where doctors would typically not be present. Pharmacies are starting to adopt telehealth kiosks as a way to expand access and provide convenience for customers. In some cases, the patient can even be prescribed a medication via a telehealth kiosk and have the prescription sent to the pharmacy, eliminating the need for the patient to visit multiple locations for their healthcare needs.