Kiosk for Returns
Fast and easy returns automation for greater customer convenience and operational efficiency.
- Reduce line time for customers, for added convenience and more time to shop
- Create positive brand associations: easy-to-use tech solve a frustrating problem
- Save time for staff members with fewer over-the-counter returns
Streamlined Return Kiosks: Enhancing Customer Experience.
Online shopping continues to increase in popularity and, without the ability to try before buying, customers Often need to make returns. Consumers made an estimated $428 billion Of product returns to retailers in 2020, equating to 10.6% Of U.S. retail sales. The financial impact is significant as each retail return costs approximately 59% Of the item’s purchase price. In partnership with Doddle and Inmar Post-Purchase Solutions, KIOSK offers a retail returns solution that improves customer experience and frees up retail staff.
Let’s improve the cost and efficiency of the returns experience.
Retail Applications
Returns Automation
In-Store Returns Drives In-Store Traffic and Customer Convenience
With Doddle, KIOSK’s expert Partner in retail returns, retailers can provide the ultimate convenience in online returns while driving in-store foot traffic.
“61% of Americans prefer to return goods in-store” according to UPS research, yet retailers who offer in-store returns generally have not adapted specifically for this customer journey – resulting in frustrated customers and long lines. An in-store kiosk returns solution is designed for the in-store returns process with ease of use and convenience enabling customers to skip the line at the service desk and spend more time browsing. In fact, when making an in-store return, 70% purchase an additional item, compared to only 42% who make a new purchase while processing an online return.
And for returns stockpiling, transaction automation can help get inventory back on the shelves. Ecommerce purchases are 3 times as likely to be returned compared to an in-store purchase. Given that estimated return rates are 25% vs. just 8% from in-store purchases, retailers who leverage transaction automation may eliminate returns stockpiling and inventory bottlenecks while providing a valuable customer experience.
Product Features
Improve customer experience by reducing lines and freeing up staff
A kiosk for store returns allows customer returns to be completed in-store via an easy-to-use interface, without having to stand in line at the checkout. By implementing a kiosk, retail returns are made faster and easier for customers, improving the customer experience. Kiosks for returns help retailers drive footfall and convert service opportunities into sales, with minimal impact on staff.
The retail returns solution provides:
- Simple, intuitive kiosk and user interface for entering returns information
- Customer journey completely white-labelled for your brand
- Integrated drop—box for customers to deposit returned items
- Easy-to-use staff application that alerts when drop-box is full and walks through emptying process
- Data capture for return reasons
- Automated digital communications including email receipt
Additional Details
Understand the best user experience for your customers and staff.
We can provide retail operators with actionable data to support the business case for self-service returns, and help you better understand the best user experience for your customers and staff.
Access insights into:
- Customer satisfaction
- Staff satisfaction
- Transaction time
- Transaction volume
- Reason codes
Additional automation opportunities for retailers include bill payment kiosks. endless aisle kiosks, and digital signage.
Retail Kiosk Resources
On Site Testing for Safety and Quality Makes KIOSK Stand Out from the Crowd
