Returns Kiosks
Fast and easy returns automation for greater customer convenience and operational efficiency.
Streamlined Return Kiosks: Enhancing Customer Experience.
Retailers can provide the ultimate convenience in retail returns while driving in-store foot traffic with return kiosks from KIOSK and Doddle, our expert partner in retail returns.
According to a recent National Retail Federation report, 17.6% of online sales are returned, and nearly 50% of returns from online sales are made in store. Yet retailers who offer in-store returns generally have not adapted specifically for this customer journey – resulting in frustrated customers and long lines.
In store retail returns kiosks are designed to streamline the return process, giving customers the opportunity to skip the line at the customer service desk and spend more time shopping in store.
Integration with easy-to-use software from Doddle makes product return kiosks a seamless solution for the buy online, return in store (BORIS) customer journey or for products initially purchased in store.
Value Drivers
A returns kiosk enables retailers to:
- Reduce wait time for customers, providing a convenient solution and more shopping time
- Reassure customers of return success with simple customer journey and digital receipts
- Create positive brand associations: easy-to-use tech solves a frustrating problem
- Save time for staff members with fewer over-the-counter returns
- Drive additional footfall into store without overloading store staff
- Increase insight via data capture into who is returning, what is coming back, and why
Retail operators should also see this as an opportunity to drive footfall and better understand customer returns behavior to improve marketing. Using a product return system kiosk allows retailers to accurately capture returns data as well as streamline returns operations and cost.
Customer Return Journey
- The customer buys an item online and decides to return it
- Customer comes into the store and starts their return on the kiosk
- Customer scans a QR code sent when return was initiated
- Customer selects the items they want to return on screen
- Customer selects the reason for return
- Customer drops item into the drop-box and continues shopping
- Customer receives an email with information to track their return
Retail Staff Journey
- Staff receives an alert via their staff application to say kiosk is almost full
- Staff member unlocks the unit with passcode and retrieves returned items
- Staff member checks each item and confirms via handheld if it is fit for refund
- Staff member puts the item back into the correct part of the store for restocking or rerouting back to a distribution center
Product Features
This product return system is designed to improve customer experience by reducing lines in-store and freeing up staff time to focus on more value-add activities. A kiosk for store returns allows customer returns to be completed in-store via an easy-to-use interface, without having to stand in line at the checkout.
By implementing a kiosk, retail returns are made faster and easier for customers, improving the customer experience. Kiosks for returns help retailers drive footfall and convert service opportunities into sales, with minimal impact on staff.
The retail returns solution provides:
- Simple, intuitive kiosk and user interface for entering returns information
- Customer journey completely white-labelled for your brand
- Integrated drop-box for customers to deposit returned items
- Easy-to-use staff application that alerts when drop-box is full and walks through emptying process
- Data capture for return reasons
- Automated digital communications including email receipt
Additional Details
We can provide retail operators with actionable data to support the business case for self-service returns, and help you better understand the best user experience for your customers and staff.
Access insights into:
- Customer satisfaction
- Staff satisfaction
- Transaction time
- Transaction volume
- Reason codes
Additional automation opportunities for retailers include bill payment kiosks, self-checkout, and digital signage.
Let’s improve the cost and efficiency of the returns experience.
Solutions for any industry
No matter the market, Kiosk applications enables digital transformation through automation platforms that are easy to use, adaptable and supported by end-to-end Managed Services using IoT real-time monitoring. Whether you need a solution for self check-in, automated returns, video conferencing or ticketing, KIOSK has a solution that transforms the customer experience.
