Retail Return Kiosk – FAQs

A self-service return kiosk

Here are the answers to some of the most frequently asked questions about our retail returns kiosk. Want to learn more? Visit our retail returns kiosk page.

When the kiosk is full, an LED light at the top of the kiosk flashes red and the screen provides a status message to the next customer, letting them know the kiosk needs to be emptied before the next return. Depending on the volume of returns, some locations will only need to be emptied once or twice in a day. Locations with a high volume of returns may need to be emptied more frequently (e.g. some stores regularly process over 200+ returns. The bin emptying process is very simple and takes an average of five minutes.

The fully integrated, ADA-compliant drop-box can accept returned items up to 11” x 14” x 18”.

KIOSK has built a long-standing selection of Support Services to manage and optimize field performance over the full life cycle of a deployment. Whether the services cover hardware / field support services only or include operating system (OS) management, each paired with KIOSK-led remote monitoring and real-time IoT alerting (system, application, and component statuses), we can help maximize uptime.

Using KIOSK’s Support Services team of experts, clients are covered every step of the way from site survey and installation, deployment, and ongoing hardware, software, and OS support.