[PLAYBOOK] Digital Self-Service for the Future of Retail

Discover retail technology options and best practices to leverage self-service solutions for operational and cost efficiencies

“When you use digital tools in-store, you’re meeting customer needs for information and selection,” said Howard Cohn, Senior Vice President at Sutherland, a global digital and business process transformation organization. “Whether you’re highlighting a virtual assortment, or locating the nearest product, you’ll have a better chance of improving your overall conversion rates because customers won’t leave unsatisfied.”

Access this playbook to learn about:

  • Technology options to enable digital service delivery channels that attract, engage and help convert customer sales
  • Best practices to improve the customer experience and gain greater cost efficiencies through automation
  • Peer and industry insights to leverage technology for a competitive advantage 

 

Playbook Cover page

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