Self-Service Returns in partnership with Doddle

 

Self Service Returns, in partnership with Doddle

How can you improve your returns process with higher throughput and a better customer experience?

“61% of Americans prefer to return goods in-store” according to UPS research, yet retailers who offer in-store returns generally have not adapted specifically for this customer journey –  resulting in frustrated customers and long lines.

KIOSK, in partnership with Doddle, provides a self-service returns solution that automates return transactions, enabling customers to skip the line and spend more time browsing. In fact, when making an in-store return, 70% purchase an additional item, compared to only 42% who make a new purchase while processing an online return.

And for returns stockpiling, transaction automation can help get inventory back on the shelves. Ecommerce purchases are 3 times as likely to be returned compared to an in-store purchase. Given that estimated return rates are 25% vs. just 8% from in-store purchases, retailers who leverage transaction automation may eliminate returns stockpiling and inventory bottlenecks while providing a valuable customer experience.

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