[WHITE PAPER] How Self-Service Solutions Can Drive QSR Gains Through Improved Customer Experience

Consumer demand for faster and more convenient ordering options are driving restaurants of all sizes to incorporate self-service solutions into their units. To better understand these consumer attitudes and behaviors, Hathway and KIOSK Information Systems conducted an industry survey and results show that self-service solutions like kiosks can deliver massive results for restaurants if the right factors are considered.

Download this white paper to learn:

  • % of consumer preference for self-service vs. cashier, and difference by age demographics
  • Impact of speed, convenience, and ease of use on QSR purchasing behavior
  • Increase in average order size, satisfaction scores, and purchase frequency with a self-service option

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