[WHITE PAPER] How Self-Service Solutions Can Drive QSR Gains Through Improved Customer Experience
Consumer demand for faster and more convenient ordering options are driving restaurants of all sizes to incorporate self-service kiosks into their units as part of a broader digital ecosystem and consumer experience strategy. To better understand consumer attitudes and behaviors towards self-service kiosks in the market today, restaurant digital consultancy, Hathway, and leading kiosk manufacturer, KIOSK Information Systems, partnered on an industry survey. Results show that kiosks can deliver massive results for restaurants if the right factors are considered.
Download this white paper to learn:
- % of consumer preference for self-service vs. cashier, and the difference by age demographics
- impact of speed, convenience, and ease of use on consumer QSR purchasing behavior
- increase in average order size, satisfaction scores, and purchase frequency with self-service option