Securing Your Self-Service Kiosks and Customer Experience

With more than 41 billion connected devices by 2027, security continues to top the list of business priorities. And as part of this IoT ecosystem, self-service automation like digital kiosks involves important security considerations to ensure a frictionless customer experience and protect assets. In partnership with OptConnect, KIOSK enables best in class and highly secure … Read more »

Interview with a Retail Expert: Heather Craig

  Heather Craig, Retail Brand and Customer Experience Expert, shares her personal insights on retail, the Coronavirus pandemic and the impact of a positive returns experience on a customer’s Lifetime Value to a brand.         What are the main obstacles you’ve encountered with the current situation (Coronavirus Pandemic) as it relates to … Read more »

KIOSK Achieves Bill Payment Solution Approval by Intel and Becomes Affiliate Member of the Intel® Internet of Things Solutions Alliance

KIOSK’s Bill Payment Solution has been approved by Intel as an Intel® IoT Market Ready Solution, reinforcing the success of this self-service platform to enable payment automation and improve the customer experience for over 63 million consumers who need a secure, alternative payment method.1 Intel IoT Market Ready Solution The approval of our Bill Payment … Read more »

Instore returns technology will be instrumental to deal with stockpiled returns

Unsurprisingly, the COVID-19 pandemic pushed shopping online to unprecedented levels. The challenge for omni-channel retailers is that as their stores now re-open, they’re opening the floodgates to a returns deluge. eCommerce spiked during COVID The impacts of the pandemic were not evenly shared, with major grocers and mass-market retailers benefiting far more than merchandise categories … Read more »

Virtualizing Healthcare

The call for virtual healthcare is getting dramatically louder. This demand is two-fold: More flexibility for patient access to care, and Improved efficiency for healthcare facilities and insurance providers to enable a better patient experience at scale. Catalysts include a variety of touchpoints in the patient experience. For instance, concerning healthcare access, the Association of … Read more »

Kiosk Cleanliness – Ensuring Safe Transactions

There is a legitimate need for hyper-vigilance surrounding sterilization to stop virus transmission in each of our daily lives. While measures like anti-microbial screens, UV lights, contactless and voice activated user interfaces are all great long-term measures for improved kiosk safety, the immediate problem for kiosks already in the field are these:   How do … Read more »

Enhancing the Digital Dining Experience with Kiosks

According to a recent industry report, the global kiosk market will reach $30.8B by 2024, thanks mainly to the shift in QSRs toward self-service technology. And it’s no surprise – consumers have an increasing expectation for brands to create fluid and streamlined experiences across digital channels for service delivery. This demand is driving tech-savvy restaurant … Read more »

How Self-Service Solutions Can Drive QSR Gains Through Improved Customer Experience

QSR consumers have heightened digital expectations and restaurant operators struggle to keep pace. Consumers are increasingly savvy and expect a highly personalized experience, one that is consistent across channels. Each time a consumer is exposed to an improved digital experience (i.e., Amazon, Google), their expectations are reset to a new higher level. How can restaurant … Read more »