On-Demand Virtual Customer Service for Self-Storage

New storage industry market dynamics are driving innovative ways to leverage automation to improve both business efficiencies and enhance the customer rental experience. Field automation for storage facilities is a prime example where storage operators are implementing self-service kiosk networks to provide customers with convenient 24 X 7 on-demand facility rentals, payment, and independent lock … Read more »

Retail Returns Extend Business Challenges

Retail consumers continue to “buy and try” with online shopping – a new norm that’s here to stay. This purchasing behavior typically involves consumers buying online a selection of similar items with the intent of returning one or two – easy and convenient. However, there’s a catch – big catch – for retail operators involving … Read more »

Be Successful AND Safe!

As a business owner, you care about keeping your employees safe. You’ve jumped through hoops to reduce their exposure to COVID-19 and mitigate its spread. You may minimize employee contact with the public by pointing customers to self-service options, but that introduces a different set of challenges, especially when touchscreens are involved. Your customers want … Read more »

Good Cheer for the Approaching Returns Season

The season of giving is upon us. And, as we know from experience, the season of returning is soon to follow. But be of good cheer, because GEODIS | City Delivery and KIOSK will keep merchandise returns frictionless, safe, and profitable even in this unprecedented season for retail. This holiday it’s predicted to be the busiest in e-commerce history, showing … Read more »

Securing Your Self-Service Kiosks and Customer Experience

With more than 41 billion connected devices by 2027, security continues to top the list of business priorities. And as part of this IoT ecosystem, self-service automation like digital kiosks involves important security considerations to ensure a frictionless customer experience and protect assets. In partnership with OptConnect, KIOSK enables best in class and highly secure … Read more »

Interview with a Retail Expert: Heather Craig

  Heather Craig, Retail Brand and Customer Experience Expert, shares her personal insights on retail, the Coronavirus pandemic and the impact of a positive returns experience on a customer’s Lifetime Value to a brand.         What are the main obstacles you’ve encountered with the current situation (Coronavirus Pandemic) as it relates to … Read more »

KIOSK Achieves Bill Payment Solution Approval by Intel and Becomes Affiliate Member of the Intel® Internet of Things Solutions Alliance

KIOSK’s Bill Payment Solution has been approved by Intel as an Intel® IoT Market Ready Solution, reinforcing the success of this self-service platform to enable payment automation and improve the customer experience for over 63 million consumers who need a secure, alternative payment method.1 Intel IoT Market Ready Solution The approval of our Bill Payment … Read more »

Instore returns technology will be instrumental to deal with stockpiled returns

Unsurprisingly, the COVID-19 pandemic pushed shopping online to unprecedented levels. The challenge for omni-channel retailers is that as their stores now re-open, they’re opening the floodgates to a returns deluge. eCommerce spiked during COVID The impacts of the pandemic were not evenly shared, with major grocers and mass-market retailers benefiting far more than merchandise categories … Read more »