QSR, Order Entry Kiosks, KIOSK

Quick Service Ordering Card and Cash Automation

Restaurant Kiosk Solutions to Drive Efficiency and Profitability

Overview

Quick Service Ordering

By now, there are ample success stories with major QSR and fast casual restaurant chains who have proven the strong business benefits of leveraging self-service kiosks as a central part of their overall automated restaurant ordering systems to improve efficiency while enhancing the customer experience. Restaurant kiosk ordering interfaces are designed to facilitate up-sell and transform repetitive order processes into a seamless and more profitable flow. Benefits include:

  • Consistent presentation of sales, promotions, and up-sell prompts combine to increase order value (on average 20 – 30%).
  • Labor and transaction cost savings are realized through customer-driven sales transactions.
  • Restaurant team member contributions are being re-focused into other phases of guest services; including more team members on kitchen throughput, drive thru, and table delivery of initial orders and drink refills.

To date, the industry has primarily focused on successfully automating card-based payments.  However, automated cash now enters the overall solution picture.  A recent Bloomberg Article highlights the flaw in not factoring a cash and coin automation payment path for consumers.  About 6.5% (or 8.4 million) of U.S. households don’t have a bank account or a debit or credit card, preventing them from paying at a kiosk and skipping the line. McDonald’s says that worldwide, 40 – 60% of its diners use cash.

KIOSK has a long history providing secure automated cash technologies in the retail bill payment space, with nationwide cash kiosk deployments that process literally billions of dollars each year.  Because of the added cost of componentry tied to cash and coin kiosks, a pragmatic self-service approach is to provide a mix of lesser priced card-based kiosks with one or more cash kiosks as an additional ordering lane.

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The Paragon Model is a new interactive self-order entry retail and restaurant kiosk purpose built for quick service and fast casual restaurants, as well as retail stores. It serves as a natural extension of existing POS terminals, helping to drive sales and accelerate customer flow at peak times.

Designed with both functionality and aesthetics in mind, the Paragon TK-3200 Series features a bright, high definition 32” PCAP touch screen and sleek, durable enclosure, providing a contemporary and sophisticated user interface. This large format is quite popular for restaurant touch screen ordering systems. The Paragon is a modular design that can house a variety of payment device options. Modular design makes installation, maintenance and component replacement easy and convenient.

Most of the highly reliable components in the Paragon are produced by KIOSK’s parent company, Posiflex, in Taiwan. Posiflex components are known for long life-cycles and high reliability, reducing service costs over the life of the deployment. The Paragon series is designed by KIOSK in the US and manufactured in Taiwan. Inventory stocking and final configuration are performed in the US for fastest lead time. The unique supply chain leverage in place for this series enables us to provide exceptional quality at a very attractive price.

The Stellar Model is KIOSK’s countertop offering for self-service ordering. This model features a 21” PCAP display for a more compact form factor, with configure-to-order payment device options. Both the Paragon and Stellar models are designed by KIOSK and manufactured in bulk from Taiwan, for attractive lead-time and price point efficiency.

Because labor and manufacturing costs are much less expensive in Asia (vs. U. or Europe), we are building both Stellar and Paragon in Taiwan to leverage volume build efficiency and achieve the best possible price in each global region of distribution. Both Paragon and Stellar units will be stocked in regional facilities globally for final configure-to-order finish work, where customers can define their preferred payment components and optional add-ons. By stocking these base configurations, KIOSK and Posiflex can provide best-in-class lead times to global distribution channels.

Both the Paragon and Stellar hospitality models are modular and can be broken down for shipping. This design element enables us to ship the kiosks in boxes on a pallet for final assembly at location, which is much more cost effective than shipping fully assembled. Because far more can fit in an overseas shipping container, this eliminates overseas shipping costs as a price barrier. Regionalized final configuration is initially available in the US, Europe, and Taiwan.

Contact us for more information on order entry kiosk solutions.

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QSR kiosks, order entry kiosks

Card-Based Payment Restaurant Kiosk

KIOSK offers several QSR and restaurant kiosk options with card-only payment components including:

  • The Apex Standard Kiosk Model with 19″ or 21.5″ LCD; pedestal or countertop (shown left)
  • The Paragon Standard KIOSK Model with 32” LCD; single or dual pedestal, and wall mount (shown right)

Both are available in Windows 10 or Android 7.1

APEX is a modular standard kiosk design series providing off-the-shelf enclosures that can accommodate a wide array of configurations. This design features a VESA mount LCD that can be configured for a 19-inch or 21.5-inch LCD mounted in portrait or landscape presentation. Enclosure base options include a full-height pedestal for free-standing deployment, or a smaller base option for compact countertop installation needs.

The Apex combines a brilliant Projective Capacitive (PCAP) touch display paired with a flush-mounted PC, providing all-in-one space efficiency.  The zero-bezel flush face and minimalist lines complement any retail or hospitality setting.  Apex transaction component options include a side-mounted payment device (multiple), a receipt printer, and a 1D / 2D barcode scanner.   All models are ADA Compliant.

The Paragon Series is a new and contemporary interactive kiosk well suited for quick service and fast casual restaurants, as well as retail stores. It serves as a natural extension of existing POS terminals, helping to drive sales and accelerate customer flow at peak times.

Designed with both functionality and aesthetics in mind, the Paragon TK-3200 Series features a bright, high definition 32” PCAP touch screen and sleek, durable enclosure, providing a contemporary and sophisticated user interface. The Paragon is a modular design that can house a variety of payment device options. Modular design makes installation, maintenance and component replacement easy and convenient.

ORDER ENTRY WITH CASH COIN AUTOMATION

In a recent Bloomberg article, John Gordon, Principal at restaurant adviser Pacific Management Consulting Group notes that cities and states are starting to prohibit cashless stores.  In the past year, New York, New Jersey, Philadelphia, and San Francisco have passed legislation banning businesses from rejecting cash.

Legislation aside, providing cash-preferred customers with the same self-service benefits of order personalization and faster checkout is simply a more inclusive model.  Further, the same exact benefits tied to card-based self-ordering absolutely apply to cash-based ordering, with the added benefit of no transaction fees.

  • Consistent presentation of sales, promotions, and up-sell prompts combine to increase order value (on average 20 – 30%).
  • Reduced labor and transaction costs realized through customer-driven sales transactions.
  • Re-focusing restaurant team member contributions into other phases of guest services; including more team members on kitchen throughput, drive thru, etc.

KIOSK released a new version of The AVANT Series kiosk with cash / coin components, combining cash payment with secure EMV card payment options.  The base of this kiosk houses a cash recycler (cash in and out) and smart coin dispenser (coin out) for fast, reliable, and highly accurate management of cash transactions.  Coin self- serve kiosk demand in the US is simply for change dispensing, meaning that a consumer would round up the bills needed to cover the transaction, and the kiosk dispenses the appropriate change from the transaction (US industry standard).

Avant with Shroud

POS Touch Screen Terminals and Tablets

Since the Posiflex acquisition of KIOSK in 2016, the ties between the two companies have grown, and so have our product lines. As industry leaders in both point-of-sale and self-service platforms, we are expanding and cross-pollinating solution offerings, bringing added value to retailers and greater execution caliber.

Posiflex touch screen terminals can run virtually any Windows application to fit the transaction needs of any retailer or restaurant operator. The product line provides value, mid-range, and maximum performance models with comprehensive feature options to achieve the ideal price / performance / power combination.

The links here will direct you to Posiflex’s website and sales team for expert advice on the POS line.

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